polo9 Terms & Conditions

1. Acceptance of Terms

By accessing polo9.io, creating a polo9 account, or using any service offered by polo9 — including cricket betting, live casino games, slot games, the polo9 Coin rewards programme, or any deposit and withdrawal functionality — you unconditionally agree to be bound by these Terms and Conditions, our Privacy Policy, our Responsible Gaming Policy, and any additional game-specific or promotion-specific rules published on the platform.

These terms apply to all users of polo9, regardless of how you access the platform (desktop browser, mobile browser, or any other method). polo9 does not currently offer a downloadable app; all access is via the web browser at polo9.io.

If you are accessing polo9 on behalf of another person or a corporate entity, you represent that you have full authority to bind that person or entity to these terms, and that they equally agree to comply with these Terms and Conditions in full.

2. Eligibility and Age Requirements

polo9 operates a strict 21+ age policy. You must be at least 21 years of age to register an account, make a deposit, place a bet, or play any game on the polo9 platform. By registering, you confirm that you are 21 years of age or older.

polo9 will request identity verification documents — including a Bangladesh National Identity Card (NID) or a valid passport — before processing any withdrawal. This process (Know Your Customer, or KYC) is mandatory and cannot be waived. Accounts that fail to complete KYC verification may have their withdrawal requests held pending document submission and review.

• You must be aged 21 or above to use polo9.
• You must be a resident of or located in a jurisdiction where online betting is not explicitly prohibited for personal use.
• You must not be a current employee, contractor, or affiliate of polo9 or any of its game providers.
• You must not be registered on any self-exclusion list or have previously had a polo9 account closed for Terms violations.
• Providing false information about your age or identity is a serious violation of these Terms and will result in immediate account closure and forfeiture of any funds held in the account.

3. Account Registration and Security

Each user is permitted to hold exactly one polo9 account. Opening multiple accounts — whether under the same identity, different identities, or using different devices or payment methods — is strictly prohibited and will result in closure of all associated accounts and forfeiture of any balances held within them.

When registering, you must provide accurate, current, and complete information. polo9 reserves the right to verify any information you provide at any time. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password.

• Only one account per person is permitted at any time.
• Account credentials must not be shared, sold, or transferred to another person.
• You are responsible for all activity conducted through your account.
• polo9 may require additional identity verification at any point during your use of the platform.
• polo9 will not be liable for losses resulting from unauthorised account access caused by your failure to keep your credentials secure.

4. Deposits and Withdrawals

polo9 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳500 BDT. polo9 does not charge platform-side fees for standard deposits or withdrawals; however, your payment provider (for example, your bKash account or bank) may apply their own standard transaction charges.

4.1 Deposits

All deposits must be made from a payment method registered in your own name. polo9 does not accept deposits made by third parties on behalf of a user. Deposits made via bKash, Nagad, Rocket, and Upay typically confirm within 30 seconds under normal network conditions. Bank transfer deposits may take up to one business day to confirm depending on your bank's processing schedule.

4.2 Withdrawals

Withdrawals will only be processed to a payment method registered in the same name as the polo9 account holder. KYC verification must be complete before any withdrawal is approved. polo9 aims to process withdrawal requests within the timeframe published on the platform at the time of the request. polo9 reserves the right to conduct additional security checks on withdrawal requests above certain thresholds, which may temporarily extend processing times.

4.3 Currency

All polo9 account balances are held in Bangladeshi Taka (BDT). Displayed amounts use the ৳ symbol. polo9 does not currently support multi-currency accounts. All deposits are converted to BDT at the time of receipt if made through an international card method that applies currency conversion.

5. Bonuses and Promotions

polo9 offers bonuses, free spins, and promotional offers from time to time. All bonuses are subject to the specific terms published alongside each promotion at the time of offer. In the event of any conflict between a promotion-specific term and these general Terms and Conditions, the promotion-specific term shall take precedence for that promotion only.

• Bonuses may be subject to wagering requirements before withdrawal is permitted. Wagering requirements will be clearly stated in the promotion terms.
• polo9 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with reasonable notice where possible.
• Only one welcome bonus per person, household, IP address, or payment method is permitted unless otherwise stated.
• polo9 reserves the right to reclaim bonus funds if it determines that the terms of a promotion have been abused, circumvented, or exploited.
• Attempting to exploit bonus structures through coordinated betting, arbitrage, or the use of multiple accounts is prohibited and will result in account closure.

polo9 Coin, our loyalty rewards currency, is governed by the polo9 Coin programme terms published on the Coin page. Coins are non-transferable between accounts, have no cash value, and cannot be withdrawn directly. They may only be redeemed for bonus credit, free spins, or cashback as described in the polo9 Coin programme terms.

6. Betting and Gaming Rules

All bets placed on polo9 are subject to the specific rules applicable to the relevant product — cricket betting, live casino, or slot games. These rules are published within the respective game or betting section and form part of these Terms and Conditions by reference.

6.1 Cricket Betting

Cricket betting markets on polo9 — including BPL, IPL, T20 World Cup, and bilateral series — are offered with pre-match and in-play options. Odds are subject to change up to the start of the relevant event or, for in-play markets, throughout the duration of the match. Bets accepted before an odds change are settled at the odds prevailing at the time of bet placement. In the event of a match abandonment, postponement, or cancellation, bets will be settled in accordance with the specific market rules for that event type.

6.2 Live Casino

Live casino games on polo9 are provided by Evolution Gaming, Ezugi, and Pragmatic Play Live. All live casino game outcomes are determined by certified processes operated by the respective game provider. polo9 is not responsible for connectivity interruptions affecting your participation in a live game round; the game provider's recorded result for any round is considered final.

6.3 Slot Games

Slot game outcomes on polo9 are determined by certified Random Number Generator (RNG) technology operated by the respective game provider (Pragmatic Play, NetEnt, Microgaming, and others). The Return to Player (RTP) percentage for each slot title is as published by the game provider. polo9 does not modify RTP values for any game hosted on the platform.

7. Prohibited Conduct

The following conduct is strictly prohibited on polo9. Engaging in any prohibited conduct will result in account suspension or permanent closure, forfeiture of balances, and may be referred to relevant authorities where applicable.

• Registering more than one account, or registering under false or borrowed identity.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with polo9 in a way that circumvents fair-play conditions.
• Attempting to exploit software errors, game glitches, pricing errors, or bonus structures.
• Engaging in collusion with other players, match-fixing, or any form of insider knowledge exploitation.
• Using polo9 for any money laundering, fraud, or other financially criminal activity.
• Charging back deposits via your payment provider after using those funds for betting or gaming activity.
• Harassing, threatening, or abusing polo9 staff or other users via any communication channel.
• Accessing polo9 while subject to a self-exclusion or account closure order.

8. Account Suspension and Closure

polo9 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, with or without prior notice, if it reasonably believes that a user has violated these Terms and Conditions, engaged in prohibited conduct, or if account activity raises concerns related to security, fraud, or responsible gaming obligations.

Where an account is closed due to a confirmed Terms violation, any balance remaining in the account — including deposits, winnings, and bonus funds — may be forfeited. Where an account is closed at polo9's discretion for reasons unrelated to user fault (for example, a market exit), any verified real-money balance will be returned to the user via their registered payment method after standard KYC verification.

Users who wish to voluntarily close their account should contact polo9 support at [email protected]. Voluntary account closure requests are typically processed within two business days. If you are closing your account for responsible gaming reasons, please review the polo9 Responsible Gaming page first — self-exclusion tools are available that may be more suitable than full closure.

9. Privacy and Data

polo9 collects, stores, and processes personal data in accordance with our Privacy Policy, which is available at polo9.io/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in that policy.

polo9 employs 256-bit SSL encryption on all data transmitted between your device and our platform. KYC documents submitted for identity verification are retained in accordance with applicable data retention obligations and are not shared with third parties except where required by law or for the specific purpose of identity verification processing.

polo9 does not sell, rent, or trade user personal data to third parties for marketing purposes. Communication from polo9 will only be sent to users who have opted in to receive promotional messaging, and users may opt out at any time by contacting [email protected].

10. Responsible Gaming

polo9 is committed to providing a safe, fair, and responsible gaming environment for all users. Gambling is intended to be a form of entertainment; polo9 provides a range of tools to help users maintain control of their gaming activity.

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits on their accounts. Limits take effect immediately and can only be decreased immediately; increases to limits are subject to a cooling-off period.
• Session Time Reminders: Users may configure session duration reminders that alert them when a specified amount of time has elapsed during a gaming session.
• Self-Exclusion: Users who feel that their gambling is becoming problematic may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests are processed by contacting [email protected] and take effect within 24 hours.
• Reality Checks: polo9 provides in-session notifications that display the duration of a user's current session and their net win/loss position for the session.

11. Intellectual Property

All content on the polo9 platform — including but not limited to text, graphics, logos, interface designs, software, game content, and the polo9 brand identity — is the intellectual property of polo9 or its licensed content partners and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the polo9 platform for personal, non-commercial recreational purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any polo9 content without express written permission from polo9.

Game content provided by third-party suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe remains the intellectual property of those respective suppliers and is licensed to polo9 for use on the platform. Users have no rights in respect of supplier game content beyond the right to play those games through the polo9 platform.

12. Limitation of Liability

To the maximum extent permitted by applicable law, polo9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of or inability to use the polo9 platform, even if polo9 has been advised of the possibility of such damages.

polo9 does not guarantee uninterrupted, error-free, or virus-free access to the platform. Scheduled maintenance, unplanned downtime, third-party network issues, or force majeure events may periodically affect platform availability. polo9 will endeavour to provide advance notice of scheduled maintenance where practicable.

In jurisdictions where limitation of liability clauses are restricted by mandatory consumer protection law, polo9's liability shall be limited to the fullest extent permitted by that applicable law. Nothing in these Terms and Conditions excludes polo9's liability for fraud, death, or personal injury caused by polo9's own negligence.

13. Amendments to These Terms

polo9 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, polo9 will provide reasonable notice via the platform or via email to the address registered on your account. Non-material changes (such as corrections of typographical errors, clarifications, or reordering of clauses) may be made without notice.

The version of these Terms and Conditions in force at the time of any given transaction, bet, or gaming session is the version that governs that activity. By continuing to use polo9 after revised Terms have been published, you confirm your acceptance of those revised terms. If you do not accept a revision, you should stop using polo9 and contact support to arrange account closure if required.

The date of the most recent revision to these Terms and Conditions is displayed at the top of this page. polo9 recommends that users review this page periodically to remain informed of the current terms.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, your polo9 account, or any aspect of the polo9 platform, please contact the polo9 support team using the details below. Our team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

polo9 takes all user complaints seriously. If your initial query is not resolved to your satisfaction, you may escalate by replying to the support email thread and requesting escalation to a senior support representative. polo9 aims to resolve all escalated complaints within one business day.